Astrid - Terms and Conditions

1. Consultations and Design Process

1.1. Free Consultation: Astrid offers free consultations to discuss and create custom illustrations, designs and artwork. During this initial consultation, we will work closely with you to understand your preferences, ideas, and requirements. You will receive an obligation-free quotation.

2. Payment Terms

2.1. Deposit: A non-refundable deposit of 50% of the total quoted price is required before work on your art commission commences. Once the deposit has been paid and you have accepted your quotation, work can commence.

2.2. Balance Payment: The remaining balance is due upon completion of your art commission and before delivery or collection. We will inform you when your commission is ready, and you will have 30 days to make the final payment. If for any reason you require an extension of time, please contact us as soon as possible.

2.3. Payment Methods: We accept payments via direct bank transfer, PayPal or via the payment portal on this website. Additional fees associated with external payment providers are the responsibility of the customer. Please contact us for details on how to make your payments.

3. Confidentiality

3.1. Confidentiality Agreement: Clients are required to keep all design concepts, drawings, and discussions regarding their custom art project confidential. Any proprietary or creative concepts shared during consultations are the exclusive property of Astrid Dahl (Astrid Ravendahl).

3.2. Non-Use for Other Purposes: Clients are not permitted to use the designs, concepts, artwork, or any part of the custom project for any other purposes without explicit written consent from Astrid Dahl (Astrid Ravendahl).

4. Custom Artwork and Design Ownership

4.1. Ownership: Once the final payment is made, the client will own the piece, and it will be delivered to the client. However, the original design concepts and work-in-progress documents remain the property of Astrid Dahl. No reproductions of any pieces or the use of any designs are permitted without prior written consent from Astrid Dahl(Astrid Ravendahl).

5. Alterations and Adjustments

5.1. Alterations: Clients can request minor adjustments within 30 days after receiving the finished product. Such requests will be evaluated on a case-by-case basis and may incur additional charges. If any alterations are required after this period, standard charges apply.

6. Warranty and Care

6.1. Warranty: All care is taken to ensure all pieces are of the highest quality on completion of work. The loss of artwork, damage to, or arising from, once in the possession of the purchaser is not covered by warranty and Astrid Dahl (Astrid Ravendahl) will not be held liable. It is the consumers responsibility to ensure appropriate care is taken and insurance cover is in place to protect the consumer from any loss, damage or expenses arising from the occurrence of such events.

6.2. Quality and Workmanship: Although every piece is carefully inspected on completion of work, we cannot guarantee the absolute absence of imperfections or defects. Customers are encouraged to review and assess the quality of their purchased items upon receipt and contact Astrid Dahl (Astrid Ravendahl) within 30 days for any concerns. Astrid Dahl shall not be held responsible for any defects, imperfections, or issues that may arise after this period.

For any queries or concerns please contact Astrid on 0434200483, via the website or email info@astridjewelart.com.

7. Shipping and Delivery

7.1. Shipping: Shipping costs are the responsibility of the client and will be determined based on location and shipping method. We will provide an estimated delivery date upon completion of your order. Local collection is at no additional charge.
It is recommended that items posted or shipped to Astrid Ravendahl (Astrid Dahl) include tracking and insurance cover and is the responsibility of the client.

8. Refunds and Cancellations

8.1. Refunds: Due to the custom nature, all deposits and purchases are non-refundable. Refunds will only be issued in accordance with Australian consumer law.

8.2. Cancellations: In the event of a project cancellation, the client may forfeit their deposit and will be responsible for additional costs incurred up to the cancellation date. These costs will be discussed and agreed upon on a case-by-case basis.

9. Workshops:

9.1. Workshops: All materials and tools will be provided. If you would like to bring something with you to use in your creations, this is welcome. A 50% deposit is required to ensure your place in the workshop as numbers are limited. The location of the workshop may be subject to change, and you will be provided with sufficient notice, if you require to change or cancel your booking as a result, a full refund will be provided. If you are interested in finding out more or upcoming dates or private bookings, please get in touch. Astrid Dahl will not be held liable for any accidents or injuries arising during the workshop. Care will be taken to ensure appropriate safety.

10. Use of Website Content, Branding, and Images

10.1. Consent for Use: Clients are strictly prohibited from using any part of Astrid’s website content (www.astridjewelart.com), branding, or images without obtaining prior written consent from Astrid Dahl (Astrid Ravendahl). This includes, but is not limited to, the use of text, images, designs, logos, and any other intellectual property associated with our brand.

10.2. Request for Consent: To request consent for the use of our website content, branding, or images, clients must submit a written request to info@astridjewelart.com. Astrid Dahl (Ravendahl) reserves the right to grant or deny such requests at its sole discretion.

10.3. Posting on Social Media: Clients are allowed to post images of their artwork on social media platforms, provided that they credit Astrid as the source in the image description or accompanying text. Sharing of website links and images on social media is permitted provided Astrid Ravendahl is attributed as the artist and owner of such images and that no copyright laws are breached. You must not use any images or links or content from www.astridjewelart.com in any other way.
Using any content, designs, branding, or images from www.astridjewelart.com for profit, commercial purposes or reproducing any designs is strictly prohibited without obtaining prior written consent from Astrid Dahl (Astrid Ravendahl). Any such, false or misleading use may be subject to legal action.

10.4. Protection of Intellectual Property: Astrid Dahl (Astrid Ravendahl) takes the protection of its intellectual property seriously. Any unauthorised use of website content, branding, or images may result in legal action.

11. Protection of Astrid Dahl’s (Astrid Ravendahl’s) Name

11.1. Defamatory Use Prohibited: Clients are strictly prohibited from using Astrid’s name, either directly or indirectly, in any defamatory, false, or harmful manner. This includes, but is not limited to, making false statements, allegations, or engaging in any activity that may harm the reputation of Astrid Dahl (Astrid Ravendahl).

11.2. Customer Reviews: We encourage and value your feedback and reviews regarding our services. However, if you encounter any issues or concerns, we kindly request that you reach out to Astrid directly to address and resolve the matter prior to posting on social media or posting reviews. Your direct communication with us enables us to provide prompt and effective solutions to any problems you may encounter. We greatly appreciate your understanding and cooperation.

11.3. Legal Consequences: Astrid Dahl takes the protection of Astrid Dahl's (Astrid Ravendahl’s)name seriously. Any unauthorized, defamatory use of Astrid's name may result in legal action.

12. Contact Information

12.1. Customer Service Contact: For all inquiries, questions, or concerns, clients may contact Astrid directly. Astrid is available to assist with any issues or requests related to your custom project or artwork. Customer satisfaction is of the highest importance at Astrid Ravendahl Art. Your feedback is important to us.

For any questions or concerns regarding these terms and conditions please contact us at:

  • Name: Astrid Dahl (Astrid Ravendahl)

  • Email: info@astridjewelart.com

  • Phone: 0434200483

  • Website: www.astridjewelart.com

12.2. Business Hours: Astrid’s availability for customer service inquiries may be subject to business hours and scheduling. Please refer to the provided contact information for specific availability details.

 

 

By accessing or using www.astridjewelart.com or proceeding with your custom project, you acknowledge and agree to adhere to these terms and conditions.